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Rigorous Testing and our 3-Year Warranty
Many manufacturing facilities use vibration analysis to detect early signs of failure. Eclipse Corp. manufacturing facilities are no different.
Eclipse Corp. tests all assemblies and parts vs a standard vibration source profile for electronic equipment that contains rotating or moving parts.
Products that contain moving parts include digital video recorders that use standard hard disk drive technology (spinning heads, platters, rotors, etc.). These products are tested with special attention due to the unique type of vibration inherent to containers that hold standard hard disk drive technology, including optical disk drives and floppy disk drives (legacy holdover that will be phased out in time). Sinusoidal and repeated vibration that occurs inside the case is monitored closely. Failures, if any occur, are located and fixed using whatever means best addresses the situation, including re-design of physical parts and materials.
Solid state devices (such as CF drives, memory sticks, chipsets, discreet components) do not contain moving parts so are not subject to the standard vibration testing procedure. These products are testing using other rigorous procedures designed to locate and identify failures due to sources of shock and vibration external to the product.
Our testing procedures locate and help us address failures before a product is manufactured, eliminating troublesome errors and failures in the field. These processes are one of the reasons we can offer a 3-year warranty on our equipment, as detailed below.
This limited warranty certificate is provided by Eclipse Corp. to customers to document the following limited warranty.
3-YEAR LIMITED WARRANTY
This product has been manufactured and tested to the highest quality standards by Eclipse technicians and engineers.
This Limited Warranty offered by Eclipse Corp. covers defects in material or workmanship in all products we manufacture.
This warranty extends to the original purchaser only and is non-transferable. Only consumers purchasing our products from an authorized representative, authorized retailer or authorized reseller may obtain coverage under our limited warranties.
What is covered?
Eclipse Corp. warrants this product against defects in material or workmanship as follows:
Eclipse Corp. will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Eclipse Corp. is unable to provide a replacement and repair is not practical or cannot be made in timely fashion, Eclipse Corp. may elect to refund the purchase price in exchange for the return of the product.
How Long Does The Coverage Last?
Our warranty periods are 3 years from the documented date of purchase for all new products.
What Our Warranty Does Not Cover
Our warranties do not cover any problem that is caused by:
A. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1) normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
C. Accessories, connected materials and products, or related products not manufactured by Eclipse Corp..
Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).
How to File a Claim?
Eclipse Corporation will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement included with your product and you follow proper return procedure. To request warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage prepaid, with RMA number (see below) supplied by Eclipse certified representative, and carefully packed and insured, to:
Eclipse Warranty c/o CCTV Outlet
3900 N 29th Ave.
Hollywood, FL 33020
Obtain an RMA (Return Merchandise Authorized) number by contacting one of our Sale and Service Representatives.